Refund policy

 

Last updated: 27 July 2026

1. Introduction

Your satisfaction is our priority. If for any reason you are not entirely satisfied with your purchase, we are here to help.

2. Right of Withdrawal

In accordance with applicable legislation, you have a period of 14 days to exercise your right of withdrawal, without having to provide any reason.

This period runs from the day on which:

  • you, or
  • a third party (other than the carrier) designated by you, takes physical possession of the goods.

To exercise this right, you must inform us of your clear decision to withdraw, by email or post:

3. Refund Conditions

To be eligible for a refund:

  • The request must be made within 14 days of receiving your parcel.
  • It must be in its original condition, unused.
  • The returned item must include its original packaging and accessories.

We accept returns for both defective and non-defective products.

4. Non-Refundable Items

The following items cannot be returned:

  • Personalised or custom-made products
  • Personal care products (cosmetics, etc.)
  • Hygiene items

5. Return Procedure

To make a return, please contact us at contact@manchester-bazaar.com specifying:

  • Your order number
  • The items you wish to return

6. Return Costs

  • Return shipping costs are your responsibility and are non-refundable.
  • Initial shipping costs are non-refundable.

7. Refunds

Upon receipt of the returned item or proof of return shipment (receipt):

  • We will inspect the return request;
  • We will inform you of the successful receipt of the item or return proof;
  • We will notify you of the acceptance or rejection of the refund.

If accepted, the refund will be processed immediately upon receipt of the return deposit proof, to the original payment method used at the time of the order. The time for the refund to appear on your account may vary depending on banking processing times, generally within 5 business days.

8. Contact

Manchester Bazaar
Sole trader
Chemin des Glycines 6
1024 Ecublens
Switzerland
IDE: CHE-207.208.681

Warehouse address: 46 Queens Park Rd, Romford RM3 0HJ, United Kingdom

Email: contact@manchester-bazaar.com
Phone: +44 7441 423409