Orders are generally prepared within 1 to 2 business days from the date of purchase. Once processed, your order will be dispatched within 3 to 7 business days. Please note that orders are not shipped on weekends or public holidays.

We deliver exclusively to the United Kingdom. The estimated total delivery timeframe is 4 to 9 business days from the date of your order.

Shipping is completely free on all orders placed on manchester-bazaar.com, unless otherwise indicated at checkout.

Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your parcel. If you have not received a tracking number within 5 business days of placing your order, please contact us at contact@manchester-bazaar.com.

You have 14 days from the date of your order to return an item. To be eligible, the item must be unused, in its original condition, and include its original packaging and accessories. We accept returns for both defective and non-defective products.

To make a return, please contact us at contact@manchester-bazaar.com with your order number and the items you wish to return. We will then provide you with the return address. Please note the return address is located in Asia. Return shipping costs are your responsibility and are non-refundable.

The following items are non-returnable:

• Personalised or custom-made products
• Personal care products (cosmetics, etc.)
• Hygiene items

Once we have received and inspected your return, we will notify you by email of the approval or rejection of your refund. If approved, the refund will be processed immediately to your original payment method (Visa, Mastercard). Please allow up to 5 business days for the amount to appear on your account, depending on your bank's processing times.

Yes, we accept exchanges on all eligible items. Simply contact us at contact@manchester-bazaar.com with your order number and the item you wish to exchange, and we will assist you with the process.

If your parcel arrives damaged, please take photographs immediately and contact us within 48 hours at contact@manchester-bazaar.com so we can find a solution. In the event of loss or theft, please contact us as soon as possible and we will open an investigation with the carrier.